Damage Prevention Inspectors

Each Inspector has an assigned coverage area. We currently have a total of 24 DPIs throughout Florida.

  • Damage prevention inspectors are responsible for: review all HP tickets that were located on previous day, review list of permits issued in their counties and contact those contractors. Our DPIs are available to stand by during excavations near high profile facilities on road jobs.
  • Contact is made with all contractors with HP tickets to find out when work is taking place.
  • Each job site is visited to educate contractors on safe digging practices; to make sure soft digs are done when crossing our duct runs or when bores are being conducted, to ascertain that excavation with machinery takes place only outside tolerance zone and prints/plats are reviewed to make sure all cables are accounted for in the field.
  • Damage Prevention Inspectors visit sites where permits have been pulled for excavation and meet with contractors BEFORE excavation begins to take place. This preemptive action has helped reduce damages by educating the community on how to call in Sun Shine One Call location tickets.
  • Fact: Many counties do not educate their contractors and homeowners on safe excavation practices to include requesting underground locates from SSOCOF.
  • National Services together with AT&T and SSOCOF are working together to promote the education of Code Enforcement and Police officers on implementing State Statue 556.
  • Throughout the day and during their travels, the DPIs will stop whenever an excavation is observed to verify if the excavator has a valid locate ticket. If unable to provide documentation that locates were requested, and if there are no locations in place, the contractor will be asked to stop their work, request locates and wait two full business days for the marks to be completed. If excavator refuses to stop digging, Code Enforcement is notified.
  • Damage Prevention Inspectors document reports of any high profile underground utility damages to be provided to AT&T's Risk Management Department. This has resulted in expedient collection of claims
  • DPIs are required to respond to high profile damage sites as soon as the damage is reported in order to help determine liability. Each inspection is to include photograph of the damage and the excavator at the site to provide evidence to be used by Risk Management.
  • National Services is the first on site to help our master contractor determine who was the party responsible for the damage; helping AT&T collect payment of the damaged facility much faster!

Route Surveillance / Damage Prevention Services

  • Monitoring designated routes/work locations as specified by AT&T Network Operations.
  • Engaging and providing appropriate contact information to excavators.
  • Verifying presence/continuity if AT&T field locate remarks.
  • Comparing/validating project utilizing AT&T existing facility records as kept in mobile mapping, or EWO (if applicable).
  • Informing Buyer of any missing or damaged facility or cable route signs.
  • Notifying appropriate AT&T representative of excavation law violations.
  • Working/Coordinating with contracts to keep locates ahead of digging activities and to stay ahead if AT&T cable relocation schedules.
  • Must be readily accessible, preferable by cellular telephone (refer to related language in the ACAS General Agreement).
  • Must be familiar with facility locating procedures, and the responsibilities of AT&T facility locate contractors. May at times be required to spot-locate facilities, requiring access to plant locating tools such as cable locator, laptop computer and mobile mapping software use by AT&T.
  • Inspector's Manager will screen facility locate transmissions for situations where AT&T has high-profile (major) facilities at risk, as defined by AT&T and communicate to Damage Prevention Inspector to take additional action as needed to protect these facilities.
  • In addition to providing contact information to excavators. Informing AT&T of apparent excavation law violators, and working with contractors to avoid potential damages due to projects, relocations, etc.
  • Inspector may be asked to make proactive visits to frequent damagers and/excavators within that community as an AT&T liaison. These visits will be at the direction and request of AT&T, and written documentation of same will be provided by the inspector to AT&T.
  • Inspector will be required to participate in damage post-mortem investigative activities where appropriate.
  • Inspector will consult on-site with AT&T Engineering. Inspector will communicate said resolutions in a form that AT&T Engineering can utilize to effectively update our continuing property information.
  • Inspector shall have access to a digital camera, lap-top computer and mobile mapping software in the field in order to consult AT&T's latest record and EWO activity as well as be available to AT&T for consultation.
  • Must dress appropriately, as Seller's employees are representing AT&T.


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